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Glass, Cheryl A.

CHERYL A. GLASS
3051 Cat Tail Lane
Debary, FL 32713
Phone: 386.232.4381
Cell: 239.895.1038
cherylnjon2@cfl.rr.com

SUMMARY Extensive experience in the support of construction, design, human resources, sales, management and customer service.

EMPLOYMENT

• Castle, A Wolseley Company 2007- Present Sales Consultant. Made appointments with Homeowners and Builders for plumbing and builder products for their homes. Sold the job, handled money on cash sales, placed the orders, tracked orders, and tracked material when it came in, and assisted with shipping the material to shops and jobsites. Handled all problems and all warranty issues. Assisted field with pending items for resolution, shop drawings, punch lists etc. Handled credit of material, opening new accounts. Maintained literature in showroom, assisted with showroom displays ordering and installing them, and training of other showroom and sales personnel. Performed outside marketing calls local Builders, Plumbers and Designers.

• Waterworks 2006- 2007 Bath Sales Associate. Selling luxury tile and plumbing in state of the art showroom. Designing tile applications for the bathroom in field and custom mosaics of stone and glass. Processing quotes and orders from inception to completion. Marketing calls to architects, designers and builders.

• Boran Craig Barber Homes, Inc. 2002 - 2006 Executive Assistant to President/Office Manager. Assisting President with operations. Responsible for payroll, benefits, hiring, vehicles, travel, sales, marketing, permitting and managing office staff of Administrative Assistants and Receptionist. Customer service and warranty program for new homes and models. Billing of small projects Assistant to Operations Manager and General Superintendent. Responsible for field operations and Worker’s Compensation insurance. Assist Project Managers with plumbing specifications and related support.

• Pinnacle Sales Group, Inc. 2001 - 2002 Sales Representative. Responsible for promotion of plumbing products to builders, designers and lumbers. Handled service/warranty calls. Set up and sold displays of products. Conducted training for showroom consultants, plumbers and builders.

• Boran Craig Barber Homes, Inc. 2000 - 2001 Administrative Assistant. Reported to President, Vice President and Project Managers. Assisted with bidding process, permitting jobs including revisions with County and City. Supported management of jobs and change orders to subcontractors and owners. Assisted field with pending items for resolution, shop drawings, punch lists etc. Managed multiple jobs simultaneously. Customer service, maintained calendars, set appointments and handled company credit card purchases

• Ferguson Enterprises, Inc. 1997 - 2000 Showroom Consultant/Assistant Manager. Made appointments with Homeowners and Builders for plumbing and builder products for their homes. Sold the job, placed the orders, tracked orders, and tracked material when it came in, and assisted with shipping the material to shops and jobsites. Handled all problems and all warranty issues. Assisted field with pending items for resolution, shop drawings, punch lists etc. Handled credit of material, opening new accounts. Maintained literature in showroom, assisted with showroom displays ordering and installing them, and training of other showroom and sales personnel. Performed outside marketing calls local Builders, Plumbers and Designers. Handled running the showroom for the Manager while she concentrated on dealing with Developers on large condominium projects.

• Sony Inc. 1996 - 1997 Customer Service Representative. Answered calls that came into the call center for customer service. Assisted callers over the phone with hookups, programming, operation, repairing, complaints, location of service’s in their area, and selection of Sony TV/Video products. Gave customer accommodations towards the repair or replacement of their TV/Video products. Placed order’s for customers for parts, accessories or Sony Style magazine.

• Ferguson Enterprises, Inc. 1993 - 1996 Receptionist and Sales Secretary. Answered phones, and Assisted the President, Controller and Purchasing Manager. Handled all correspondence, report and lead generating program. Greet customers as they came in the office and directed them to the correct person or department. Opened all mail and processed all invoices Showroom Consultant. Advanced to Showroom Consultant and perform duties listed above.

• Gulf Coast Cooling Inc, 1990 - 1993 Receptionist and Sales Secretary. Answered phones, and Assisted the President, Controller and Purchasing Manager. Handled all correspondence, sales contracts, invoices, and reports. Organized warranty letters and created a system for tracking clients and generating new business with Service contracts. Tracked sales of equipment and accessories. Dispatched Service and Maintenance technicians. Assisted with Accounts Payable and Receivable and made collections calls.

EDUCATION.Marshall University, Huntington, WV – with Honors.Edison Community College and University of South Florida – continuing education

ACCOMPLISHMENTS. Ferguson Enterprises Fort Myers/Naples- first Showroom consulted inducted to the National Presidents Gallery for Sales Accomplishments.. First consultant in the Fort Myers/Naples market to maintain sales in top 10%.

AFFILIATIONS. Notary